Group Discount

To secure the group discount, guests must present a coupon at the SuperShuttle counter at DIA. other arrangements are made on a case by case basis.

Refund

Any request for a refund must be accompanied by a receipt.

Extra Luggage Charge

If a guest has more than two standard size pieces of luggage, a charge of $10.00 per piece will be assessed if the vehicle is unable to be loaded to its capacity.

Direct Billing
 

Guests must proceed to the SuperShuttle counter at DIA to sign for a ticket, either one way or round trip, in order to participate in billing. If a guest does not have a ticket when boarding the vehicle, he must pay the driver the appropriate fare.

Charter

Pre-payment
A 50% deposit is required to guarantee a charter, and full payment must be received at least two weeks prior to the activity date.

Cancellation
For any cancellation made less than 24 hours prior to the pre-arranged pick-up time, the client will be charged 50% of the total quoted. If no cancellation call is received, and the equipment is dispatched for a no-show, the client will be charged full fare.

Changes
Any variations from the scheduled charter must be approved by the manager on Duty, and the appropriate rates will be assessed to the invoice or credit card charge.

Stand-by Time
If a vehicle must wait for any length of time beyond that which was originally scheduled, the appropriate hourly rate will be charged above the original quote.

Damage Charge
A minimum $100.00 charge will be assessed if any damage occurs or excessive clean-up is necessary. A deposit may be required prior to the activity.

Any of the above information is subject to change.